Elizabeth Has Been Seen In:
ELIZABETH M. DONAT
Team Trainer, Author & Emotional Presence Expert
I teach leaders, teams, and client-facing professionals how to keep clients and gain more by mastering emotional presence, the skill no one teaches but everyone needs.
With 20+ years on the front lines of client experience - in luxury hospitality, spa, wellness, and sales - I help businesses increase loyalty, improve team confidence, and create unforgettable client interactions that drive retention and reputation.
I lead workshops, speak at conferences, and write about the power of presence in business. I’m currently working on my second book The Bucket Effect.
My work teaches people how to read emotional cues, hold presence under pressure, and turn forgettable transactions into powerful connections that build loyalty, culture, and revenue.
I’ve built my approach on the front lines - observing what truly keeps clients coming back and creating tools to teach it to others. I don’t just inspire teams for a day. I teach the mechanics of presence so it sticks.
Credentials & Experience:
Served thousands of clients in luxury hospitality, spa, wellness, retail, and sales
Trained and coached hundreds of professionals and leaders
Held key roles at iconic New York institutions: The Waldorf Astoria, Saks Fifth Avenue, The Soho Grand Hotel, High-profile Park Avenue and celebrity-driven spas
New York and internationally licensed esthetician
Speaker, team trainer, and consultant for client-facing businesses
Published in 50+ outlets including: NewBeauty, InStyle, MindBodyGreen, Skin Inc., Redbook and Fortune.
Ongoing contributor of thought leadership on emotional presence, loyalty, and client experience
Today, I lead workshops, deliver keynotes, and write about emotional presence as the most overlooked skill in client-facing business.
My next book, The Bucket Effect, gives leaders and their teams the tools to stop bleeding loyalty and start creating client moments that build retention, culture, and revenue - even in the age of AI.
If you want clients to stay longer, spend more, and tell others, you don’t need another script or incentive.
You need what I teach.
Speaking & Workshops:
Bring emotional presence and more profits, to your client-facing business.
Delivering keynotes and workshops that help leaders & teams.
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