Speaking & Workshops:
Bring emotional presence and more profits, to your client-facing business.
Delivering keynotes and workshops that help leaders & teams.
Inquire About Having Elizabeth Speak at Your Next Team Training or Industry Event!
Elizabeth Has Been Seen In:
Past Engagements Include
Human Skills for a Digital Age
Retention Through Emotional Connection
Retention Is an Emotional Outcome
Let me show your team how to deliver client care that converts.
Keynote: The Bucket Effect
Why Emotional Presence Is the New Competitive Advantage in Business
Why are businesses losing clients, even when their service and products are solid?
Because we’re in a crisis of care - and no one’s teaching the skill that actually keeps people coming back.
Emotional presence isn’t fluff. It’s your competitive edge.
KEY TAKEAWAYS:
Presence drives profit - Learn why emotional presence is the real driver of retention and referrals in our disconnected world.
Every interaction leaves a mark - Discover the 3 emotional buckets and how to shift experiences from forgettable to unforgettable.
Scripts don’t build loyalty - Replace robotic talk with emotional fluency your clients can feel and return for.
Emotional labor is invisible until it costs you - Uncover the hidden weight your team carries and how it impacts loyalty and turnover.
Care is a culture, not a task - Get practical tools to build emotional presence into every touchpoint, starting now.
Available formats:
Elizabeth delivers high-impact programs tailored to your audience, format, and goals:
Keynote — Visionary, inspiring, and customized to your industry
Workshop — Hands-on learning with live exercises and group discussion
Leadership Session — Intimate and strategic for executives and senior teams
Team Training — Skill-building for client-facing professionals
Lunch & Learn — Short, sharp, and impactful for internal teams
Virtual Delivery — Available live via your preferred platform
ELIZABETH’S OFFICIAL BIO
Author | Trainer | Emotional Presence Expert
20+ years in luxury hospitality, spa, wellness, retail, and sales
Background in beauty: New York & internationally licensed esthetician
Former positions at venues including: The Waldorf Astoria, Saks Fifth Avenue, Equinox, Soho Grand, and Park Avenue celebrity spas
Trained and coached hundreds of professionals in client experience
Business consultant for service-based brands and executive teams
Author of The Bucket Effect (forthcoming)
Published in 50+ outlets including NewBeauty, InStyle, MindBodyGreen, Redbook, and Fortune
Specializes in emotional presence - teaching teams how to retain clients, elevate culture, and drive revenue through human connection
The New Language of Client Loyalty
Keynotes + Trainings on Emotional Presence for Client-Facing Teams
Elizabeth Donat is a speaker, author, and team trainer who teaches emotional presence as the overlooked skill driving loyalty, retention, and brand reputation. With 20+ years on the front lines of service - from luxury hospitality to leadership coaching - she delivers keynotes and workshops that equip leaders and teams with the human tools today’s disconnected world demands. Her message is clear: if your people are the face of your brand, presence isn’t optional - it’s the advantage.
Let’s work together
Interested in working together? Have questions? Please fill in this form, and we will be in touch shortly. We can't wait to hear from you!