Speaking & Workshops:

Bring emotional presence and more profits, to your client-facing business.

Delivering keynotes and workshops that help leaders & teams.

Inquire About Having Elizabeth Speak at Your Next Team Training or Industry Event!

Elizabeth Has Been Seen In:

Past Engagements Include

Human Skills for a Digital Age

Retention Through Emotional Connection

Retention Is an Emotional Outcome
Let me show your team how to deliver client care that converts.

Keynote: The Bucket Effect
Why Emotional Presence Is the New Competitive Advantage in Business

Why are businesses losing clients, even when their service and products are solid?
Because we’re in a crisis of care - and no one’s teaching the skill that actually keeps people coming back.
Emotional presence isn’t fluff. It’s your competitive edge.

KEY TAKEAWAYS: 

  • Presence drives profit - Learn why emotional presence is the real driver of retention and referrals in our disconnected world.

  • Every interaction leaves a mark - Discover the 3 emotional buckets and how to shift experiences from forgettable to unforgettable.

  • Scripts don’t build loyalty - Replace robotic talk with emotional fluency your clients can feel and return for.

  • Emotional labor is invisible until it costs you - Uncover the hidden weight your team carries and how it impacts loyalty and turnover.

  • Care is a culture, not a task - Get practical tools to build emotional presence into every touchpoint, starting now.

Available formats:

Elizabeth delivers high-impact programs tailored to your audience, format, and goals:

  • Keynote — Visionary, inspiring, and customized to your industry

  • Workshop — Hands-on learning with live exercises and group discussion

  • Leadership Session — Intimate and strategic for executives and senior teams

  • Team Training — Skill-building for client-facing professionals

  • Lunch & Learn — Short, sharp, and impactful for internal teams

  • Virtual Delivery — Available live via your preferred platform

  • 32% of customers will leave a brand they love, after just one bad experience.

    (PwC)

  • 61% of consumers say service standards have declined since 2020

    (Salesforce)

  • 76% of employees in service roles report emotional burnout or disengagement

    (Gallup)

ELIZABETH’S OFFICIAL BIO

Author | Trainer | Emotional Presence Expert

  • 20+ years in luxury hospitality, spa, wellness, retail, and sales

  • Background in beauty: New York & internationally licensed esthetician

  • Former positions at venues including: The Waldorf Astoria, Saks Fifth Avenue, Equinox, Soho Grand, and Park Avenue celebrity spas

  • Trained and coached hundreds of professionals in client experience

  • Business consultant for service-based brands and executive teams

  • Author of The Bucket Effect (forthcoming)

  • Published in 50+ outlets including NewBeauty, InStyle, MindBodyGreen, Redbook, and Fortune

  • Specializes in emotional presence - teaching teams how to retain clients, elevate culture, and drive revenue through human connection

The New Language of Client Loyalty
Keynotes + Trainings on Emotional Presence for Client-Facing Teams

Elizabeth Donat is a speaker, author, and team trainer who teaches emotional presence as the overlooked skill driving loyalty, retention, and brand reputation. With 20+ years on the front lines of service - from luxury hospitality to leadership coaching - she delivers keynotes and workshops that equip leaders and teams with the human tools today’s disconnected world demands. Her message is clear: if your people are the face of your brand, presence isn’t optional - it’s the advantage.

Let’s work together

Interested in working together? Have questions? Please fill in this form, and we will be in touch shortly. We can't wait to hear from you!