Speaking & Workshops:

Bring emotional presence and more profits, to your client-facing business.

Delivering keynotes and workshops that help leaders & teams.

Inquire About Having Elizabeth Speak at Your Next Team Training or Industry Event!

Elizabeth Has Been Seen In:

Logos from various beauty and skincare media outlets and brands, including Reader's Digest, InStyle, redbook, SkinStore, Skin Inc., THE list., NEWBEAUTY, First for women, mindbodygreen, BRIT + CO, Associated Skin Care Professionals, and FORTUNE

Past Engagements Include

Logos of five beauty and aesthetics institutions: ITEC, Massage Env, Maindler Schools of Beauty, Atelie Esthetique Institute of Aesthetics.

Human Skills for a Digital Age

Retention Through Emotional Connection

A woman standing on stage, holding a microphone and smiling, with a colorful gradient background.

Retention Is an Emotional Outcome
Let me show your team how to deliver client care that converts.

Keynote: The Bucket Effect
Why Emotional Presence Is the New Competitive Advantage in Business

Why are businesses losing clients, even when their service and products are solid?
Because we’re in a crisis of care - and no one’s teaching the skill that actually keeps people coming back.
Emotional presence isn’t fluff. It’s your competitive edge.

KEY TAKEAWAYS: 

  • Presence drives profit - Learn why emotional presence is the real driver of retention and referrals in our disconnected world.

  • Every interaction leaves a mark - Discover the 3 emotional buckets and how to shift experiences from forgettable to unforgettable.

  • Scripts don’t build loyalty - Replace robotic talk with emotional fluency your clients can feel and return for.

  • Emotional labor is invisible until it costs you - Uncover the hidden weight your team carries and how it impacts loyalty and turnover.

  • Care is a culture, not a task - Get practical tools to build emotional presence into every touchpoint, starting now.

Available formats:

Elizabeth delivers high-impact programs tailored to your audience, format, and goals:

  • Keynote — Visionary, inspiring, and customized to your industry

  • Workshop — Hands-on learning with live exercises and group discussion

  • Leadership Session — Intimate and strategic for executives and senior teams

  • Team Training — Skill-building for client-facing professionals

  • Lunch & Learn — Short, sharp, and impactful for internal teams

  • Virtual Delivery — Available live via your preferred platform

  • 32% of customers will leave a brand they love, after just one bad experience.

    (PwC)

  • 61% of consumers say service standards have declined since 2020

    (Salesforce)

  • 76% of employees in service roles report emotional burnout or disengagement

    (Gallup)

ELIZABETH’S OFFICIAL BIO

A woman with short dark hair, wearing a black top, smiling and holding a microphone, sitting at a desk with a blue laptop, a stack of books, a cup, and a potted plant against a gray wall background.

Author | Trainer | Emotional Presence Expert

  • 20+ years in luxury hospitality, spa, wellness, retail, and sales

  • Background in beauty: New York & internationally licensed esthetician

  • Former positions at venues including: The Waldorf Astoria, Saks Fifth Avenue, Equinox, Soho Grand, and Park Avenue celebrity spas

  • Trained and coached hundreds of professionals in client experience

  • Business consultant for service-based brands and executive teams

  • Author of The Bucket Effect (forthcoming)

  • Published in 50+ outlets including NewBeauty, InStyle, MindBodyGreen, Redbook, and Fortune

  • Specializes in emotional presence - teaching teams how to retain clients, elevate culture, and drive revenue through human connection

The New Language of Client Loyalty
Keynotes + Trainings on Emotional Presence for Client-Facing Teams

Elizabeth Donat is a speaker, author, and team trainer who teaches emotional presence as the overlooked skill driving loyalty, retention, and brand reputation. With 20+ years on the front lines of service - from luxury hospitality to leadership coaching - she delivers keynotes and workshops that equip leaders and teams with the human tools today’s disconnected world demands. Her message is clear: if your people are the face of your brand, presence isn’t optional - it’s the advantage.

A woman sitting at a desk, smiling at the camera, with a computer and various office items on her desk.

Let’s work together

Interested in working together? Have questions? Please fill in this form, and we will be in touch shortly. We can't wait to hear from you!