Even well-meaning phrases can quietly damage client trust. In this post, emotional presence expert Elizabeth Donat reveals 9 common customer service phrases that can unintentionally undercut client care, diminish authority, and erode loyalty. Whether you're in beauty, wellness, or hospitality, these subtle communication missteps may be costing you repeat business—and here's how to fix them.

We're in a crisis of care. Here's why your spa, medspa, or service-based business needs emotional intelligence more than another script.