For Leaders & Client-Facing Teams Who Want Loyalty to Last in a Disconnected World. Presence Drives Profits.

In the age of AI and disconnection, emotional presence is your greatest advantage, in your client-facing business.

You’re not just selling a product or a service anymore.

You’re selling an emotional experience - one your clients will remember, and talk about, long after they leave.

Here’s the problem:

  • You’ve invested in training, but your team still delivers flat, forgettable interactions.

  • You’re seeing more churn, fewer referrals, and customers slipping away quietly.

  • Your best employees are burning out, and the rest just go through the motions.

  • Despite scripts, incentives, and tech, loyalty keeps eroding - and you can’t put your finger on why.

    Hard Truth: You’re not competing on price or product anymore. You’re competing on how you make clients feel seen. Retention is an emotional outcome - not just a business metric.

  • If you can’t connect with your clients, you can’t keep them. If you can’t keep them, you’re bleeding revenue, reputation, and culture - quietly and consistently, until now.

Elizabeth M. Donat

Team Trainer, Speaker & Author

I teach leaders, teams, and client-facing professionals how to keep clients and gain more by mastering emotional presence, the skill no one teaches but everyone needs.

With 20+ years on the front lines of client experience - in luxury hospitality, spa, wellness, and sales - I help businesses increase loyalty, improve team confidence, and create unforgettable client interactions that drive retention and reputation.

I lead workshops, speak at conferences, and write about the power of emotional presence in client-facing business.

I’m currently working on my second book The Bucket Effect: Why Emotional Presence Is the New Competitive Advantage in Business in the Age of Disconnection.

My work teaches people how to read emotional cues, hold presence under pressure, and turn forgettable transactions into powerful connections that build loyalty, culture, and revenue.

Elizabeth Has Been Seen In:

Speaking & Workshops:

Bring emotional presence and more profits, to your client-facing business.

Delivering keynotes and workshops that help leaders & teams.

Inquire About Having Elizabeth Speak at Your Next Team Training or Industry Event!

Here’s the truth:

There’s a Hidden Revenue Leak in Your Client Facing Business - and It’s Not What You Think

It’s not your products.

It’s not your services.

It’s not your pricing.

It’s the emotional presence, confidence, and communication of your client-facing team.

Clients return because of how the experience made them feel.

New business flows when your emotional presence is strong and you create a memory that clients come back for, on repeat.

“Retaining customers is essential to your brand’s financial success… a five percent increase in customer retention can boost profitability by 75 percent—which can significantly impact your company’s financial health.” source

— Harvard Business School Online

The Bucket Effect: Why Emotional Presence Is the New Competitive Advantage in the Age of Disconnection.

Why This Book Now

In the age of AI, automation, and constant churn, businesses are bleeding loyalty - quietly and steadily. Clients no longer expect to feel anything when they interact with a brand, and employees are too burned out or undertrained to deliver what actually keeps clients coming back.

What’s at stake isn’t just revenue. It’s culture, reputation, and retention. This book gives leaders, teams, and client-facing professionals the language, tools, and training they need to create client moments that matter.

Who This Book Is For

✔ CEOs & Founders
✔ Senior Leaders & Executives
✔ HR & Training Professionals
✔ Client-Facing Professionals Across Industries

If you lead a team, interact with clients, or care about loyalty, this book is for you.

The Framework

This book introduces The Three Buckets of Client Experience - Negative, Neutral, and Positive - to help you diagnose where you’re losing clients and how to shift every interaction into a moment that builds loyalty, not churn.

It also teaches the skill no one else is talking about: emotional presence - what it looks like, how to train it, and why it’s your last competitive edge in a disconnected world.

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The Book that Will Change How You Do Business!

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